I have spent a number of hours in the “emergency room” (aka Apple Genius Bar) the past couple days. While there, I observed the full-range of human emotions. Fear, joy, excitement, grief, anger, resentment, jealousy, relief, apathy. Not everyone has a sick computer, phone, or watch. Many were there to purchase something novel and pretty. Others to browse and dream.
The one constant in this store were the employees; the people wearing green t-shirts who greet you with a smile and “what brings you in today?”. Their job is to help, console, empower, ensure, and sometimes, provide brutal truth. Regardless, every employee I watched (and there are A LOT on the floor at any one time), had a unique way of encountering a situation. Some most demonstrative than others. At times, they would pass off to another that would work better with the customer. No, they did not say that, but it was obvious if you paid close attention. I watched, sometimes listened and learned that regardless of the issue, solution or customer’s attitude, there was a positive result.
Wait, what? How is my hard drive dying a quick death and taking all of my files with it that can’t be recovered a positive result?! Well, because if this happened, they would offer options. Choices. Buy a new computer. Wipe the hard drive. Check out the refurbished units for sale. Try to rebuild. I see people getting angry with technology (myself included!) and feel as though you have no choice. But we do. Whether technology, or travel, or going out to dinner, we have choices. We can choose our attitude. We can choose to look for solutions and focus less on the problems. We can choose to be thankful for what you DO have. We can choose to be thankful for WHO you have and not WHAT you have in your life. And always we can choose to be grateful for the moments with those you love.
Warm fuzzies to your heart,
About the Author:
Starr Wharton, M.S., MCHES, ACE, AFAA is a wellness specialist with more than 16 years experience in cardiovascular health and emergency medicine.